Last Updated: May 2026
Welcome to our Platform. We are committed to protecting your personal information and your right to privacy under the Protection of Personal Information Act (POPIA), No. 4 of 2013 in South Africa.
Please take note: This website operates strictly as a digital marketing and lead generation platform. We do not directly employ plumbers or personally complete plumbing infrastructure repairs.
By submitting your service request through our quote forms or telephonic channels, you grant us explicit, informed consent to capture, process, and transfer your data (including name, telephone number, location, and service requirements) to vetted, independent third-party plumbing professionals or service providers within your region to handle your request.
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services. This includes:
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations. We use the information to:
We only share data with your explicit consent to fulfill requested tasks. The primary category of recipients consists of Independent Plumbing Contractors and Local Service Partners. Once your lead profile data transfers to an active local plumber, they become an independent operator responsible for managing your data securely in accordance with POPIA rules.
Under POPIA, you retain full rights to inspect, update, object to processing, or request the absolute deletion of your stored user records from our core lead tracking system at any time. To make a data access request, please connect with us via info@plumbing.co.za.